Doctoral thesis defence: Proactivity in Service Failure & Service Recovery

  • Date: –16:00
  • Location: Karlstads universitet, online via Zoom
  • Doctoral student: Jasenko Arsenovic
  • About the dissertation
  • Organiser: CTF, Centrum för tjänsteforskning och Handelshögskolan vid Karlstads universitet
  • Contact person: Golondrian Janke
  • Disputation

Jasenko Arsenovic, PhD student in business administration at CTF, Service Research Center and Karlstad Business School at Karlstad University and the Swedish Research School of Management and IT, defends his doctoral thesis ” Proactivity in Service Failure & Service Recovery”

Date and time: October 29, 2021, at 13.00

 

Faculty opponent

Professor Magnus Söderlund, Stockholm School of Economics

Evaluation committee:

Professor Tore Strandvik, Hanken Svenska Handelshögskolan

Professor Line Lervik-Olsen, BI Norweigan Business School

Associate Professor Erik Wästlund, Karlstad University

Back-up committee member:

Professor John Sören Pettersson, Karlstad University

Chairperson

Assistant Professor Carolina Camén, Karlstad University

Welcome!